Order Processing Time

  • Orders are processed Monday through Friday, excluding public holidays.
  • Orders with cleared payment received before 4:00 PM Central Time (CT) enter the processing cycle the same day.
  • Standard order processing and warehouse handling time is 1–3 business days.
  • If an order requires additional payment verification or encounters a stock delay, you will be notified via email.

Shipping Methods & Delivery Times

Delivery times vary based on destination and equipment ordered.

  • Standard Shipping: Typically 3–7 business days in transit via standard carriers (UPS, USPS, FedEx).

International Shipping

  • International shipping is available for a flat rate of $300.
  • Shipping time varies by country and is not covered under our standard 3–7 business day domestic transit estimate. Please allow additional time for customs processing, which is outside our control.
  • International orders may be subject to customs duties, taxes, or import fees upon arrival, which are the responsibility of the buyer unless otherwise stated.

Freight Delivery Requirements

Large equipment ships via commercial freight. Your location must be equipped to receive heavy freight.

  • Business Dock Delivery: The standard and most economical method. Requires a loading dock at least 48 inches high and accessible to a 53-foot semi-truck. The carrier will unload the equipment at dock level. Inside delivery, unpacking, and debris removal are the buyer’s responsibility.
  • Curbside/Liftgate Delivery: Required if no loading dock is available. The carrier will use a liftgate to lower the equipment to ground level curbside. The driver will place the shipment as close to the building entrance as safely possible. Final placement and unpacking are the buyer’s responsibility.

Free Shipping Terms

  • Items marked “Free Shipping” include standard Business Dock Freight Delivery within the 48 contiguous United States.
  • If your location requires a liftgate and it is not selected or paid for at checkout, additional carrier fees will be billed to you before delivery can be completed.
  • Remote or restricted access delivery areas may incur additional surcharges. You will be contacted for approval prior to shipment if these apply.

Receiving & Inspection (Action Required)

You must inspect your freight shipment upon arrival, prior to signing the delivery receipt or Bill of Lading (BOL).

  • Visible Damage: Write “Package Damaged” clearly on the driver’s delivery receipt before signing.
  • Severe Damage: Refuse the delivery, note “Refused – Damaged Item” on the receipt, and contact sales@vendariqon.com immediately.
  • Concealed Damage: Report any hidden damage or missing components with photos within 48 hours of delivery. Claims made after 48 hours must be filed directly with the freight carrier by the buyer.

Order Tracking

Tracking information is emailed once the shipment leaves our facility. It may take up to 24 hours for tracking data to populate in the carrier’s system.

Shipping Restrictions

  • We ship to addresses within the United States and select international destinations. Shipping time varies by country.
  • Freight carriers cannot deliver to P.O. Boxes.
  • International deliveries may be subject to additional customs, import, or brokerage fees not included in the shipping cost.
  • Oversized equipment deliveries may require specific site arrangements. We will contact you if special routing is necessary.

Lost or Missing Packages

If tracking indicates delivery but you haven’t received your shipment, contact the carrier directly to verify the drop-off location. If the carrier cannot locate it, contact sales@vendariqon.com so we can initiate a formal trace and claim.

Contact Information

  • Phone: 205-291-6991
  • Email: sales@vendariqon.com
  • Warehouse: 1021 Morgan Park Rd, Pelham AL 35124, United States